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Controller: WMW UNITED Ltd (trading as “Watch Me Win”), Company Number 16724943,
Registered Office: 20 Wenlock Road, London N1 7GU, England.
Contact: contact@watchmewin.co.uk
Website: https://watchmewin.co.uk
We comply with the UK General Data Protection Regulation (“UK GDPR”) and the UK Data Protection Act 2018. For e-privacy matters (email/SMS marketing and non-essential cookies), we comply with the UK Privacy and Electronic Communications Regulations (“PECR”).
1.1. This Privacy Policy explains how WMW UNITED Ltd (trading as “Watch Me Win”) (“Watch Me Win”, “we”, “us”, “our”) collects, uses, shares and protects personal information in connection with our website, competitions and related services.
1.2. Questions, requests to exercise rights and complaints should be sent to privacy@watchmewin.co.uk or to our registered office marked “Privacy”. If you are in the EEA, you may contact your local supervisory authority; UK users may contact the Information Commissioner’s Office (ICO).
2.1. This policy applies to personal information we collect through our website and services that link to it, including competition entry, account management, customer support, marketing communications and prize fulfilment.
2.2. This policy does not apply to third-party services that you access through our website, including payment providers and social networks. Their privacy practices are governed by their own policies.
3.1. We may update this policy from time to time. The version and effective date appear at the top of the page. Continued use of our website and services after the effective date constitutes acceptance of the updated policy.
4.1. Our services are intended for individuals aged eighteen (18) and over. We do not knowingly collect personal information from anyone under eighteen. If you believe a minor has provided personal information, contact us so that we can delete it.
5.1. Identity and contact information includes name, title, date of birth (where supplied or required for age verification), billing and delivery addresses, email address and telephone number.
5.2. Account and profile information includes credentials, preferences, saved addresses, communication settings and support history.
5.3. Transaction and entry information includes competition entries, order numbers, payment status, delivery instructions, prize selections and correspondence relating to entries or prizes.
5.4. KYC and verification information includes copies of photo ID, proof of age, proof of address, and evidence that a payment method is lawfully owned or used with authorisation, where required to verify eligibility or to prevent fraud.
5.5. Technical and usage information includes IP address, device identifiers, browser and operating system details, mobile network information, referral URLs, pages viewed, actions taken, timestamps, session information, queue or traffic-management tokens and approximate location derived from IP.
5.6. Marketing and communications information includes newsletter opt-ins, SMS consent status, campaign interactions, preferences and unsubscribe records.
5.7. Information from third parties includes limited billing or anti-fraud information from payment providers, identity and contact information from address-verification or KYC services, analytics and advertising data from our measurement partners, and information supplied by friends in “refer a friend” programmes.
6.1. We collect information directly from you when you create an account, enter a competition, contact us or manage your preferences.
6.2. We collect information automatically when you access our website, including through cookies and similar technologies.
6.3. We receive information from third parties such as payment providers, analytics and advertising partners, customer-communications platforms, identity-verification vendors and delivery carriers.
7.1. Contractual necessity: we process personal information to create and manage accounts, take payment, register entries, run draws, contact winners, deliver prizes, send service communications and provide customer support.
7.2. Legitimate interests: we process personal information to operate, secure and improve our website and services, to understand usage patterns, to prevent and detect fraud and abuse, to manage chargebacks, to enforce our Terms and Conditions and to defend legal claims. We consider your interests and rights and have taken steps to minimise privacy impact; details of our balancing assessments are available on request.
7.3. Consent: we process personal information for email and SMS marketing where you have opted in, and for placing or reading non-essential cookies or similar technologies. You can withdraw consent at any time using the methods described in clauses 15 and 18.
7.4. Legal obligations: we process personal information to comply with laws and regulatory requirements, including consumer protection, tax, accounting and record-keeping, and to respond to lawful requests from authorities.
7.5. Direct marketing by email/SMS is conducted in accordance with UK GDPR and PECR. Email marketing is sent with consent or, where applicable, under the “soft opt-in” for existing customers; SMS marketing requires explicit consent. You can withdraw consent or object to direct marketing at any time.
8.1. Email marketing is sent only where you have given consent or where permitted by law in the context of a sale. You may unsubscribe at any time using the link in our emails or by contacting us.
8.2. SMS marketing is sent only with your explicit consent. Message and data rates may apply. You can opt out at any time by following the instructions in the message or by contacting us.
8.3. We may tailor marketing content using limited profiling based on your interactions with our website and previous competitions. You may object to profiling for direct marketing at any time. We rely on legitimate interests for limited profiling to tailor marketing content. You have the right to object to profiling for direct marketing at any time (see clause 16).
9.1. If you supply someone’s email address or phone number for referral purposes, we use it to send the referral and we delete it within six (6) months unless we are required to retain it longer to prevent abuse.
10.1. We do not make decisions that produce legal or similarly significant effects solely by automated means. We may use automated systems to help detect fraudulent activity or policy violations. Human review is available where appropriate.
11.1. We use cookies, SDKs and similar technologies to operate the website, remember your preferences, measure performance and personalise advertising. Some cookies are strictly necessary and cannot be switched off. Others are used only with your consent.
11.2. A cookie banner or consent management platform allows you to accept or reject non-essential cookies and to change your choices at any time.
11.3. Our partners may set cookies or receive information when you view or interact with our website, including analytics providers such as Google Analytics, advertising partners such as Meta and Google Ads, traffic-management providers and payment providers.
11.4. Further detail, including cookie categories, purposes, retention periods and partner links, is provided in our Cookie Policy. Non-essential cookies and similar technologies are used only with your consent under PECR Regulation 6. You can manage your choices at any time via our consent banner.
12.1. Service providers: we share personal information with companies that provide services to us, including website hosting, content delivery, payment processing, fraud prevention, KYC and identity verification, email and SMS delivery, customer support tools, analytics, advertising and retargeting, traffic-management and queue systems, logistics and insurance. Service providers act under contract and only process personal information on our instructions.
12.2. Legal and compliance: we may share personal information with law-enforcement or other authorities where required by law or to protect our rights, our users or others.
12.3. Professional advisers and insurers: we may share personal information with our auditors, lawyers, accountants and insurers in connection with advice, coverage or claims.
12.4. Corporate transactions: we may disclose personal information to prospective or actual buyers, investors and their professional advisers in connection with a merger, acquisition, reorganisation or sale of assets.
12.5. Winners’ publicity: where permitted by law and consistent with our Terms and Conditions, we may publish limited winner information such as initials and country if consent for full publicity is not given.
13.1. We are established in the United Kingdom and generally store personal information in the UK or the European Economic Area.
13.2. Where personal information is transferred outside the UK or EEA, we implement safeguards such as the EU Standard Contractual Clauses, the UK International Data Transfer Agreement or Addendum, and, where applicable, reliance on the EU-US Data Privacy Framework and the UK Extension to the DPF for certified US recipients. Supplementary measures are applied where required.
13.3. Information about specific transfer mechanisms and recipients is available on request.
14.1. We implement appropriate technical and organisational measures to protect personal information, including encryption in transit, access controls, logging and staff training. No system can be guaranteed 100% secure.
14.2. We maintain processes to detect, investigate and respond to suspected personal data incidents and to notify authorities and affected individuals where legally required.
15.1. We keep personal information only for as long as necessary for the purposes set out in this policy and to comply with legal, accounting and reporting requirements.
15.2. Typical retention periods are as follows. Account and profile information is retained for the life of the account and for up to twelve (12) months after closure, then archived or deleted except where longer retention is required by law. Transaction and entry records, prize fulfilment records and related correspondence are retained for six (6) years from the end of the financial year in which the transaction occurred. KYC and verification records are retained for up to six (6) years after prize delivery or account closure, whichever is later, to help prevent fraud and to comply with legal obligations. Customer support correspondence is retained for up to twenty-four (24) months after resolution. Web server logs and security logs are retained for up to twelve (12) months. Marketing preferences and unsubscribe records are retained indefinitely to
ensure suppression is respected.
15.3. Where legal proceedings or investigations are in progress, we may retain relevant information until the matter is resolved.
16.1. Subject to legal limits, you have the right to request access to your personal information, rectification of inaccurate information, erasure, restriction of processing and portability. You also have the right to object to processing where our legal basis is legitimate interests and to object at any time to processing for direct marketing.
16.2. Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
16.3. To exercise your rights, contact privacy@watchmewin.co.uk. We may need to verify your identity. We will respond within one month, extendable by two months for complex or numerous requests in which case we will inform you of the extension.
16.4. You have the right to lodge a complaint with the ICO (www.ico.org.uk). If you are in the EEA, you may complain to your local supervisory authority.
16.5. Where we request information necessary to enter into or perform a contract (for example, age/identity to verify eligibility and deliver prizes), failure to provide it may mean we cannot provide the requested service or fulfil a prize.
17.1. Payments are processed by third-party providers. We do not store full card numbers. Limited information such as name, email, billing address and last four digits may be received from the provider for reconciliation, fraud prevention and customer support.
17.2. Your use of the payment provider’s services is subject to their privacy policy and terms.
18.1. You can manage email and SMS preferences through links in our messages or by contacting us.
18.2. You can manage cookie preferences through our consent banner. You can also adjust browser settings to block or delete cookies; doing so may affect site functionality.
19.1. Some browsers offer a “Do Not Track” signal. Our website does not respond to DNT
signals. You can manage tracking through our cookie banner and your ad settings with third-party platforms.
20.1. If Watch Me Win is required to appoint an EU representative under Article 27 GDPR, the representative’s contact details will be published here. Until then, EU users may contact us directly at contact@watchmewin.co.uk.
21.1. You can contact us at privacy@watchmewin.co.uk or by post to the Registered Office marked “Privacy”. We aim to respond promptly to all enquiries and complaints.
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